Shipping Policy

Processing Time

Orders are processed within 3-5 business days of purchase, excluding weekends and holidays. During high-volume periods (holidays, promotions, or event season), processing may take slightly longer, we'll notify you if there's a significant delay.

Subscription boxes ship according to your selected billing cycle; you'll receive a shipping confirmation each time a new box goes out.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your order's weight and delivery destination. Estimated delivery times will vary depending on the shipping method selected and your location, and are provided at checkout before you complete your purchase.

Where We Ship

We currently ship within the United States, including Alaska and Hawaii, as well as to select international destinations. If your country isn't available at checkout, please contact us at info@theericapowers.com to ask about availability.

International orders: Customers are responsible for any customs duties, import taxes, or fees charged by their destination country. These are not included in your shipping cost and are collected by the carrier or customs agency upon delivery.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

Lost, Delayed, or Damaged Packages

Please inspect your order upon arrival. If your package arrives damaged, or if tracking shows delivery but you haven't received your order, contact us at info@theericapowers.com within 7 days so we can investigate and make it right.

We are not responsible for delays caused by the carrier, weather, customs processing, or incorrect shipping information provided at checkout. Please double-check your shipping address before completing your order.

Non-Shippable Items

Digital products are delivered electronically and are not subject to this shipping policy. China rentals and event bookings follow separate delivery/pickup logistics outlined in your rental or booking agreement.

Questions

If you have any questions about your order's shipping status, contact us at info@theericapowers.com.