Return & Refund Policy

Edible Tea Products

Due to the nature of our products, we do not accept returns or offer refunds on any edible tea items, including loose-leaf tea blends and tea-based products. If there is an issue with your order, damaged, defective, or incorrect items, please contact us and we will work with you to find a resolution.

Digital Products

All digital products (including printable tea party game guides and other downloadable PDF content) are final sale. Due to the nature of digital goods, we do not offer refunds or exchanges once a digital product has been delivered or downloaded.

Subscription Boxes 

You may cancel your subscription at any time before your next scheduled billing date to avoid being charged for the following cycle. Once a subscription box has shipped, it is treated as a final-sale edible product and is not eligible for return or refund. If your box arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

China Rentals

China rental orders are governed by our separate rental agreement, provided at the time of booking, which covers damage, loss, and late-return fees. This return policy does not apply to rented items.

Event Bookings & Private Parties

Deposits and payments for private parties, corporate events, and experiential tea events are governed by the terms provided in your booking agreement, not by this policy. Please refer to your booking confirmation or contact us directly with questions about event cancellations or rescheduling.

Non-Edible Retail Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping: Return shipping costs are the responsibility of the buyer.

To start a return, contact us at info@theericapowers.com. Please note that approved returns will need to be sent to the following address:

8235 Agora Pkwy, Suite 111-368, Selma, TX 78154

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at info@theericapowers.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (tea, food items)
• Digital products (see above)
• Custom or personalized orders
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. As above, the item must be unworn/unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@theericapowers.com.